Please don't write or stick returns labels to the product packaging itself but use an outer bag or box. For unwanted items, the order will be refunded, excluding any delivery charges. All product packaging, labels and tags must be included.
We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.Īll goods must be in a new and unused condition. If you have an item purchased from one of our stores, please contact the respective store directly. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.
Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please don't send a warranty product back without completing the claim form first, as we are unable to refund your postage if you do.
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If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. Start your warranty claim by clicking here.
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! If you can't print a form then no problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items. If you have specific instructions then you can download a returns formenclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.
We'll get your parcel back in a few days and process your returnįor items over 60 x 50 x 50cm and 10kg then we recommended DPD Local or Royal Mail ,please include a note with your order details or a returns form is using one of these services Include a note on your request, include contact details (handwritten is fine) or use our Returns Form if you wishĥ: Drop off at Yodel shop and get a receipt. Print your label at home or print in store option availableĤ. We have partnered with Yodel for our returnsĢ: Buy a returns label for £3.99 at Yodelģ.
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